Frequently Asked

General Information

Do you use vegetable glycerin (VG) and/or propylene glycol (PG) in the NicQuid® E-liquid base?

NicQuid® e-liquid uses a base component comprised of a blend of both VG and PG. While there are slight variances from flavor to flavor, the breakdown is 60% PG and 40% VG. This ratio establishes the perfect platform in which we build our flavor profile while delivering excellent vapor production and a full body with a semi-sweet, creamy undertone. Please take note if you have a PG allergy or sensitivity.

Where is NicQuid® e-liquid made?

NicQuid® e-liquid is made entirely in our private lab in Ohio which is held at or above food preparation standards. This facility, built in 2012, was designed specifically for manufacturing e-liquid and provides NicQuid® team with a safe, clean, and functional space to make our delicious creations.

Can I return my NicQuid® e-liquid?

Unfortunately, NicQuid® is unable to accept returns for liquid products for many reasons. If you suspect that a product is not consistent with your prior purchases, we will test batch samples that match your exact product and determine if something is incorrect or off. If you have any questions regarding your NicQuid® purchase, please contact our customer service department.

Aside from the base and flavorings, what else is in NicQuid® e-liquid?

With the exception of menthol, which is neither a base component nor a true flavoring, nothing. We will never add water, alcohol, or food colorings to our products. NicQuid® will never use flavorings or compounds known to be harmful such as diacetyl. NicQuid® is a proud member of the American E-Liquid Manufacturing Standards Association (AEMSA). We have a strong commitment to cleanliness and safety in the e-cigarette industry and manufacture our liquid products in accordance with AEMSA guidelines.

I am unable to get shipping information for my State

Depending on the state, select states we are unable to ship to due to state regulation.

New York State
As of 7/1/2020 Online sales of any e-liquids–regardless of flavor–are banned (vapor products are folded into the same provision that bans shipment of cigarettes to consumers). This does not include components or devices. The penalty for selling or shipping a vapor product to a consumer in NY is a Class A misdemeanor and carries a fine of $5000 or $100 per vapor product.

Shipping Times

Orders placed before 2PM EST on weekdays will more than likely ship out the same day. We are closed on Saturday & Sunday, for information on shipping options please refer to below descriptors.

First Class Mail

First Class typically takes anywhere from 3-7 days to arrive after it has been sent from USPS facilities. Speed not guaranteed, but average is around 2.7 Days depending on where you are in the USA.

Priority Mail

Priority Mail typically takes 2-3 days to arrive after it has been sent from USPS facilities. Speed not guaranteed, but 3 days is the average.

Express Mail

Express Mail is the only option that USPS guarantees in 1-2 business days. This is for domestic shipping only.

Refunds for Express Mail will be entirely be based upon whether or not USPS issues us a refund.

Express Mail 1-Day may still be delivered in 2 days.

First Class International

This is the slowest method to be shipped Internationally. No delivery confirmation, and takes anywhere from 14 days - 2 months.

Please Note: Please note that there may be restrictions on some products when shipping outside of the USA, and some products cannot be shipped to international destinations. It is the buyers responability to determine if certain items are not to be shipped to their country. NicQuid LLC is not respnsible for items that are denied entry or held by customs for any reason. For this reason we do not warranty delivery of international shipments

Priority Mail International

Not the slowest, but not the fastest either. Offers limited Delivery Confirmation and normally takes anywhere from 7 days - 1 month

Please Note: Please note that there may be restrictions on some products when shipping outside of the USA, and some products cannot be shipped to international destinations. It is the buyers responability to determine if certain items are not to be shipped to their country. NicQuid LLC is not respnsible for items that are denied entry or held by customs for any reason. For this reason we do not warranty delivery of international shipments

Express Mail International

Fastest International Delivery. Offers Delivery Confirmation and normally takes 7-14 days to arrive worldwide.

Please Note: Please note that there may be restrictions on some products when shipping outside of the USA, and some products cannot be shipped to international destinations. It is the buyers responability to determine if certain items are not to be shipped to their country. NicQuid LLC is not respnsible for items that are denied entry or held by customs for any reason. For this reason we do not warranty delivery of international shipments

Why is age verification required?

Age verification is required to reasonably prove that you over a certain age when buying age restricted products. Our primary focus is helping businesses comply with the FDA regulations for vape products, effective August 8th, 2016. Not only are there federal regulations on vape and tobacco products, but many states now have their own age requirements.

What information is collected?

During the age verification process, we collect your name, address, and date of birth. This information is usually collected automatically through the checkout page. We will use this information to verify your age through our extensive database. Some customers (around 5%) may be asked for a picture of their photo ID if they are not found in our database. We usually can verify this ID in 10 to 20 seconds, any time of day. Once the picture is verified, it will be deleted.

How is personal information protected?

The information you provide is used solely to verify your age. We never share or sell data to third-parties.

Your privacy and security are important to us. Access to all of our services is protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet.

We will securely store your date of birth, name, and address so that we can verify you without photo ID if you order again. Photo IDs are not stored; they are deleted as soon as you are verified.

For more information, see AgeChecker's privacy policy.

Can I cover sensitive information on my photo ID?

Yes, as long as we are able to clearly see your name, date of birth, the expiration date, and enough of the ID to verify that it is real, you may cover other information such as your driver's license number and address.

What kinds of photo IDs do you accept?

If you are prompted to submit a photo ID to complete the age verification process, we will accept a government-issued ID such as a driver's license, state identification card, military ID, or passport. Your name, date of birth, and the expiration date must be visible, and name on the ID must match the name on the rest of your order information. The date of birth you enter into our popup must also match the ID, even if both are above the minimum age. Accurate records will allow you to pass the ID prompt next time. Certain IDs, such as military IDs, require images of the front and back to show us the necessary information.

I thought I was of legal age to buy this product! Why is it saying I'm not?

On December 20th, 2019 the federal legal age to purchase tobacco products, which include electronic cigarettes, was raised from 18 to 21 across the U.S. when the President signed legislation to amend the Federal Food, Drug and Cosmetic Act. The federal law supersedes state and local age requirements.

We set the default age for these types of products to 21+.

I'm having issues being verified, who do I contact?

If you are experiencing any issues during the age verification process, please email our support team at They are available around the clock to assist with your age verification issues.

To resolve issues unrelated to age verification (e.g. product inquiries, shipping times, etc.), please contact us directly.

I haven't received my item. What can I do?

While we do our best to ship orders same or next day - occasionally orders may be delayed by the post office or carrier. If you feel there is a problem with your order, please do not hesitate to reach out and ask - We'd be happy to help track your purchase with use! You can reach us by (855) 642-7843 or sending an email to

I live outside of the United States, can I order from NicQuid?

NicQuid® Premium E-Liquid Products are for sale within the United States only.

How long does it take for my order to ship?

We strive to ship out all orders Monday - Friday by 2pm EST. On the occasion you may see a delay due to issues outside of our control.


Welcome to This site is designed to be a fun, friendly, and welcome place where Customers may purchase high quality merchandise of exceptional value. To keep your experience a positive one, we want to avoid misunderstandings. has prepared these Terms and Conditions for anyone using Nicquid products. We do this to help you understand us and the offerings on this site. By using this site, you agree to these Terms and Conditions and agree that they may be updated by at any time and without notice. You are welcome to our site and we encourage you to use this site on a regular basis. You may not modify material on this site in any way.

These Terms have been updated as of 7/10/2019

My Account

By using this site, you agree not to misuse your account access or password. Only you may use your password and you agree to take all reasonable precautions to keep it secret. If another party wishes to use, they should establish their own account. Establishing an account is free, easy, and only takes a few seconds. You understand that it is in your interest to keep your account information confidential because you are responsible for any transactions initiated using your account. We will take reasonable efforts on our part to maintain the privacy and security of your information. (See our Privacy Policy.) You agree to notify immediately if you become aware of unauthorized use of your account. By opening and maintaining an account with us, you are telling us that the information you have provided about yourself is accurate, current and complete and that you will update your account information whenever this information changes. You agree that if your information is believed to be inaccurate, we have the right to suspend or terminate your account and at our sole discretion, refuse any further use of In the event feels an account has been used in a fraudulent manner, reserves the right to execute any and all legal remedies.

Termination Of Usage

We may terminate or suspend your access of this site, all or in part, without notice, for any conduct which, in our sole discretion, is disruptive to or is in violation of any law, or these Terms and Conditions.

Capacity To Contract products are intended for persons of legal age (18 years or older) only. By using this site, you represent to that you are of legal age of majority in your state or that you are at least 21 years of age.

Legal Compliance

You agree to comply with all applicable laws, statutes, ordinances and regulations when you use and purchase products through the site. In our sole discretion, we may report actual or perceived violations to law enforcement or appropriate authorities.

Order Acceptance

If you place an order for merchandise on, you agree to pay for the order by authorizing a corresponding charge to a valid credit card acceptable to us. We reserve the right to accept or decline your order at any time and for any reason. This is true even if you have received an order confirmation from us. We are not liable in any way if a financial institution which has issued a credit card to you refuses to honor the card for any reason.

Sales And Other Taxes

We are required to collect sales tax on orders delivered to certain states. Unless you are able to provide us with a valid and correct tax exemption certificate prior to our acceptance of the order, you are responsible for sales and all other taxes associated with the order.

Product Availability

Even when information on indicates that a product is available, it may not be. We do not guarantee product availability under any circumstance. Without liability and without prior notice, we reserve the right to change, or discontinue any or all products or to cancel any order.

Product Service And Support

For (30) days following purchase date of merchandise, EXCLUDING ELIQUID/CONSUMABLES, you have ordered through, you have an absolute guarantee of satisfaction from You may return merchandise for a refund of the item price anytime during that 30-day period. Shipping charges will not be refunded.

Shipping And Delivery will ship via FedEx, UPS, or USPS to any of the 50 states comprising the United States of America, US territories and to US Military addresses (APO/FPO). We will ship orders within (3) business days after receipt of your order, subject to availability. Business days are Monday through Friday excluding federal or local holidays. In the event that an item cannot ship within the standard deliver time, it will be treated as 'backordered'. This means that you will be advised of the delay and will have the opportunity to cancel the order. will ship most orders via USPS. This policy is subject to change at any time and without notice. will determine the carrier to be used at their sole discretion.

Returns Policy

Customer Satisfaction is of utmost importance at If you are dissatisfied with merchandise purchased through for any reason, you may return the item within 30 days from the time of the order. For sanitary reasons, and the overall safety of our Customers, we cannot accept returns of Filter Tips. Therefore, our Returns Policy EXCLUDES any and all cartridges or liquid. At your option, you may receive a full refund, excluding shipping cost, or a replacement item if available. The process is very simple and straightforward:

1. Contact us via our Support Page and request an RMA #. Repackage the item including all original parts, packing material, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item.
2. Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item, or a replacement sent out.
3. Ship the item (at your expense and your choice of carrier) to the address with which you were provided on the original Packing List that was sent with your item.
4. If you are to receive a refund, it will be issued by Nicquid LLC when the returned item has been received in satisfactory condition. Refunds will be processed within 10 business days of receiving the items.

Limited Liability

We have worked very hard to make the information found on accurate and up-to-date. But, it is reasonable to point out that we cannot be expected to be perfect. You may find errors, inaccuracies or other imperfections on the site. By using the site in any way, you agree that anyone associated in any way with will not be held liable for damages arising from the operation, content or use of this site. This limitation of liability is comprehensive and applies to all damages of any kind. makes no warranty, express or implied, with regard to any product sold on this site. The merchandise, products and services on this site are offered and provided 'as is' without warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. If we breach these terms and conditions, or sole and exclusive maximum liability to you shall not in any event exceed the total price of the products ordered by you.

Typographical Errors

Although we make all reasonable efforts to present only accurate and reliable information on, it is still possible that errors may occur in pricing and/or product information. We may refuse or cancel any order for products listed with incorrect pricing or product information. This is true even if your credit card has been charged. However, if a credit card charge has been made, and we elect to refuse or cancel the order, we will issue a credit to your credit card in the amount of the charge.

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Applicable Law

Any legal action brought against shall be governed by the laws of the State of Ohio. We make no representation that content is appropriate for access outside the United States. If you access from outside the United States, you are doing so at your own initiative and are responsible for compliance with local laws and are strictly prohibited from purchasing products from this site.

Invalid Terms

If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, that provision will nevertheless be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions will not be affected.

Your Ideas and Suggestions Are Welcome We'd really like to hear from you. Comments or suggestions about are welcome. You may choose to play a significant role in making an even better site. However, in order to allow a free exchange of ideas, does not solicit or want to receive confidential or proprietary information. Therefore, any correspondence received from you is not considered confidential or proprietary and becomes the property of without payment of compensation to you. We are free to use or not use your comments in any way we choose. By making comments to, you assign to us all right, title and interest in copyrights and other intellectual property rights on a worldwide basis without charge.


These products are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. By purchasing these products, you agree to use products at your own risk. Under no circumstances will Nicquid LLC be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on any product on this site. You agree to indemnify, defend, and hold harmless Nicquid, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Privacy Policy

Thank you for visiting This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

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The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail:
By Phone: 855-NICQUID

Changes to Policy

We reserve the right to make changes to this policy. Any changes to this policy will be posted.